Shipping & Returns
Where do you ship?
We currently ship to Canada and the U.S. only.
How much is shipping?
We offer free standard shipping on all orders.
When can I expect my order to arrive?
Your order will ship within 1-3 business days, provided all items are in stock. You will be notified as soon as your order is shipped via email with a tracking number. Delivery will vary depending on where you're located and there may be delays due to customs, national holidays and weather. See delivery times listed below:
CANADA
Toronto: 1-2 Business Days.
Ontario + Quebec: 1-3 Business Days.
Rest of Canada: 5-7 Business Days.
USA: 6-10 Business Days.
To get a better idea of delivery time, please refer to the tracking link in your shipping email. Please note, that we rely on our carriers and their affiliated services within other countries and cannot always guarantee that shipments will be delivered on time.
Who do you ship with?
All orders are shipped via Canada Post or UPS, unless otherwise specified. If you refuse any shipment from Meredith Heron Designs, you are still responsible for the original shipping costs as well as any duties, taxes and customs charges. This amount will be subtracted from your merchandise refund.
Sales Taxes + Duties
Sales tax will be applied automatically during the checkout process to Canadian customers. Taxes are based on the province/territory where the items are being shipped. Customers outside of Canada are not charged taxes, but do bear the sole responsibility for any duties your local customs office may charge.
Return & Exchanges
We always want our customers to be happy with their purchase. If there is a problem with your rug, please call us first at 1-800-MY-RUG! If your rug is not suitable, please complete the return form. We will review it and issue an RMA. Requests must be made within 15 days of your rug arriving.
Once your request is approved, we will send out your Return Kit by mail. You should receive it within 7 business days. Please follow the instructions in your Return Kit. This will make returning your rug as seamless as possible. After we receive your return, we will inspect the rug and process the return or exchange. Shipping charges of $200/$300/$400 (depends on size & weight) will be deducted from any refund or credit issued.
Depending on where you live, shipping time will vary. When shipping an item for an exchange, we cannot guarantee that we will receive your returned item and we are not responsible for lost merchandise.
If the rug is returned soiled or damaged, a cleaning, repair or re-stocking fee may apply. We also reserve the right to deny a refund.